🔞 Solarbet is strictly for players aged 21 and above. Gamble responsibly. Know your limits.

Player Safety & Wellbeing

Responsible Gambling at Solarbet

Gambling should always be an enjoyable form of entertainment — nothing more. Solarbet is committed to providing every Malaysian player with the tools, information, and support they need to stay in control and play within their means.

🔞  Strictly 21+ Only  |  Play Responsibly  |  Know Your Limits
Responsible gambling at Solarbet

Our Pledge

Our Commitment to Responsible Gambling

At Solarbet, responsible gambling is not a checkbox — it is a core value woven into everything we do. We believe that the long-term enjoyment of sports betting, live casino, and online gaming depends entirely on players maintaining a healthy, balanced relationship with gambling. When that relationship becomes strained, we want to be the first resource our players turn to.

We serve players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam — and we understand that life circumstances vary. Financial pressures, personal stress, or simply the thrill of a Liga Super Malaysia or EPL matchday can sometimes push betting beyond its intended role as entertainment. Our responsibility tools exist precisely for those moments.

Every feature on our responsible gambling framework — deposit limits, loss limits, cool-off periods, and self-exclusion — is accessible directly from your account dashboard at no cost and with immediate effect. No waiting period, no bureaucracy. If you need to slow down or step away entirely, Solarbet makes it straightforward.

Our Principle: Solarbet will always prioritise the wellbeing of our players over commercial interests. A player who bets within their means and genuinely enjoys the experience is the only kind of player we want on our platform.

21+

Minimum Age Requirement

No exceptions. Verified on every account.

Age Verification

Why the 21+ Rule Matters

Solarbet operates a strict minimum age policy of 21 years for all registered players. This is not merely a regulatory requirement — it reflects our genuine belief that gambling should only be accessible to adults who have the maturity and financial independence to manage risk responsibly.

Every new account on Solarbet is subject to a mandatory Know Your Customer (KYC) verification process that includes age confirmation via official identity documentation — typically a Malaysian MyKad or valid passport. Withdrawal access is only granted upon successful KYC completion, ensuring that no financial transactions occur on unverified accounts.

Where Solarbet has reasonable grounds to suspect that an account holder may be under 21, the account will be immediately suspended pending verification. Any account confirmed to belong to an underage individual will be permanently closed, all bets voided, and any deposited funds returned.

Protecting Minors: If you are aware of a minor accessing online gambling platforms, please contact our support team at [email protected]. Solarbet takes all such reports seriously and will investigate promptly. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

Tools Available to You

Your Responsible Gambling Toolkit

All of the following tools are available free of charge in your Solarbet account dashboard. They take effect immediately upon activation.

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Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling period to prevent impulsive decisions.

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Loss Limits

Define the maximum amount you are willing to lose within a set timeframe — daily, weekly, or monthly. When your net losses reach the limit you have set, your account will be restricted from further betting activity until the period expires. This tool is particularly useful for players who want to stay within a strict entertainment budget.

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Session Time Limits

Set a maximum continuous session duration. When your session reaches the limit, the Platform will prompt you to take a break with a clear notification. Long sessions without breaks are associated with impaired decision-making — this tool helps you stay sharp and in control throughout your betting activity.

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Cool-Off Period

Request a temporary account restriction of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, you will not be able to deposit funds or place bets. This tool is ideal for players who feel they need a short break without committing to a full self-exclusion. Cool-off requests take effect within one hour of activation.

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Self-Exclusion

If you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended and all marketing communications are stopped. Reinstatement after a fixed-term exclusion requires identity re-verification and a mandatory support consultation.

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Betting History & Reality Checks

Your full betting history — including all deposits, withdrawals, wagers placed, wins, and losses — is available in your account dashboard at any time. We also offer optional reality check notifications that display your net session result at regular intervals, so you always have an accurate picture of your actual gambling performance.

Step-by-Step

How to Activate Your Responsible Gambling Tools

All responsible gambling tools on Solarbet are self-service and take effect without any manual review delay. Here is how to access and enable them:

1

Log In to Your Account

Access your Solarbet account from your browser or mobile device. All responsible gambling controls are available within the account dashboard once you are logged in.

2

Go to Account Settings

Navigate to the "Account Settings" or "Responsible Gambling" section in your profile menu. You will find all available tools listed clearly with simple toggle controls and input fields.

3

Choose and Set Your Limits

Select the tool you want to activate — deposit limit, loss limit, session time limit, cool-off period, or self-exclusion. Enter your preferred values and confirm your selection. Deposit and loss limits take effect immediately.

4

Contact Support If You Need Help

If you are having difficulty activating a tool, or if you need immediate self-exclusion and prefer to speak with someone, our 24/7 live chat support team is available. You can also email us at [email protected] and request the specific tool you need.

Solarbet responsible gambling tools

Important: Decreasing an existing limit (e.g., reducing your weekly deposit cap from RM500 to RM200) takes effect immediately. Increasing a limit (e.g., from RM200 to RM500) requires a mandatory 24-hour delay before the higher limit is applied. This built-in friction is intentional — it gives you time to reconsider any decision made in the heat of the moment.

Awareness

Recognising Problem Gambling

Problem gambling often develops gradually and can be difficult to recognise — especially during a busy EPL season or when you are caught up in a winning streak. The warning signs listed here are widely recognised indicators that a person's relationship with gambling may have become unhealthy. Recognising them early is the most important first step.

If you recognise several of these signs in yourself or someone you care about, please reach out for support. Solarbet's support team can assist with immediate self-exclusion, and the external support resources listed in the next section are available to all Malaysians at no cost.

Consistently wagering amounts beyond your designated entertainment budget — or using funds allocated for rent, groceries, utilities, or other essential expenses — is one of the clearest signs that gambling has moved beyond recreational activity. A healthy betting budget is money you can genuinely afford to lose entirely without any financial hardship.

Placing additional or increasingly large bets specifically to recoup money lost in previous sessions — commonly known as "chasing losses" — is a significant warning indicator. Losses are a natural outcome of gambling, and attempting to recover them through further wagering nearly always results in larger overall losses.

Concealing the amount of time or money spent gambling from family members, friends, or a partner is a common sign of problematic behaviour. Secrecy around gambling activity often indicates a level of awareness that the behaviour has exceeded what the individual or those around them would consider acceptable.

Using gambling as a way to escape from work pressure, relationship difficulties, financial anxiety, or other emotional challenges is a concerning pattern. When gambling transitions from entertainment to emotional regulation, the risk of dependency increases significantly and professional support may be beneficial.

Finding it difficult to step away from a betting session, or repeatedly failing in attempts to reduce the frequency or amount of your gambling, may indicate that gambling has taken on a compulsive dimension. This is one of the most important signs to take seriously, and one where professional support resources can make a significant difference.

Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling activity is a serious warning sign that requires immediate attention. Financial damage from problem gambling can escalate rapidly and have long-term consequences that extend well beyond the betting account itself.

Healthy Habits

Responsible Betting: Do's and Don'ts

Healthy Gambling Habits

  • Set a fixed entertainment budget before you start each session and stick to it.
  • Treat gambling as one of many forms of entertainment — not as a source of income.
  • Take regular breaks during betting sessions, especially during long EPL or Liga Super Malaysia matchdays.
  • Check your betting history regularly to maintain an accurate view of your actual results.
  • Use the deposit limit and session time tools in your Solarbet account dashboard proactively.
  • Bet only with money you can genuinely afford to lose without financial hardship.
  • Talk openly with someone you trust if you feel gambling is becoming a concern.

Habits to Avoid

  • Never bet with rent money, bill payments, or funds set aside for family needs.
  • Do not try to win back losses by placing larger, more desperate bets.
  • Avoid gambling when you are upset, stressed, intoxicated, or emotionally vulnerable.
  • Do not borrow money — from friends, family, or financial institutions — specifically to fund gambling.
  • Avoid viewing a run of wins as a reliable pattern that will continue indefinitely.
  • Do not ignore early warning signs in yourself or someone close to you.
  • Never bypass self-exclusion controls by opening a new account under a different identity.

Self-Assessment

Quick Gambling Self-Check

Ask yourself the following questions honestly. If you answer "yes" to two or more, we encourage you to review your gambling habits and consider using Solarbet's responsible gambling tools or seeking external support.

1. Have you ever gambled with more money than you planned to spend at the start of a session?

2. Have you spent more time gambling than you intended, losing track of how long you have been playing?

3. Have you ever gone back to gambling to try to recover money you lost in a previous session?

4. Have you felt irritable, anxious, or restless when you tried to cut back or stop gambling?

5. Has gambling caused you to neglect work, family responsibilities, or other important commitments?

6. Have you borrowed money or sold possessions in order to fund gambling activity?

7. Have you felt the need to gamble with increasingly large amounts to experience the same level of excitement?

8. Have you concealed or downplayed your gambling activity from someone close to you?

If you answered "yes" to two or more questions: Please consider reaching out to our support team via live chat or email, activating a cool-off period or self-exclusion through your account settings, or contacting one of the independent support resources listed below. You are not alone — help is available, confidential, and accessible to anyone in Malaysia.

External Help

Support Resources for Malaysian Players

If you feel that gambling is negatively affecting your life or someone you know, the following support organisations offer free, confidential assistance. All contacts below are text-only references — please look up current contact details through official channels.

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Talian Kasih

Hotline: 15999

Malaysia's national social welfare hotline operated by the Ministry of Women, Family and Community Development. Provides counselling referrals, crisis support, and social welfare assistance 24 hours a day.

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Befrienders KL

Kuala Lumpur Crisis Line

Befrienders Kuala Lumpur provides emotional support to individuals experiencing distress, including those struggling with gambling-related anxiety or financial crisis. Available around the clock.

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GamCare

International Support Organisation

GamCare is a leading international organisation providing information, support, and free counselling for problem gamblers and those affected by a loved one's gambling. Resources are available online in English.

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Hospital Psychiatry Units

Public Hospitals Malaysia

Major public hospitals in Kuala Lumpur, Penang, and Johor Bahru offer psychiatric outpatient services where problem gambling can be addressed as part of broader mental health and addiction support. Referrals can be made through any general practitioner.

From Solarbet: Our own support team is available 24/7 via live chat and email at [email protected]. Whether you need to activate a self-exclusion, set a deposit limit, or simply want to talk through your options, we are here for you — no judgement, no pressure.

Platform Policy

Solarbet's Responsible Gambling Policy Summary

Solarbet's full responsible gambling framework is built on three pillars: prevention, detection, and support. Prevention means ensuring that only eligible adults (21+) can access our platform and that every player has access to self-management tools from day one. Detection means our fraud and responsible gambling monitoring teams actively review account data for patterns associated with problem gambling behaviour. Support means that when a player needs help — whether they ask for it or we identify a concern — we act promptly and compassionately.

All marketing communications from Solarbet are designed to avoid targeting vulnerable individuals, and we do not promote gambling to players who have self-excluded or requested a cool-off period. Our promotional content always includes responsible gambling messaging and the 21+ age reminder.

Solarbet maintains a strict policy against the creation of multiple accounts by self-excluded players. Where we identify that a self-excluded player has registered a new account, that account will be closed immediately and the funds returned. We take these obligations seriously because we understand the real harm that problem gambling can cause to individuals, families, and communities across Malaysia.

Players who have concerns about their gambling, or who wish to discuss any aspect of our responsible gambling policy, are encouraged to contact our support team at any time. Our dedicated responsible gambling support line is staffed by trained personnel who will handle all enquiries with sensitivity and confidentiality.

Solarbet responsible gambling policy

Play Safe, Play Smart

Enjoy Solarbet Responsibly

Solarbet is built for Malaysian players who love sports and gaming — and who want a platform that genuinely cares about their wellbeing. Bet within your means, use the tools we provide, and enjoy the experience. Strictly for players aged 21 and above.

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