Solarbet FAQ — Complete Player Guide

Solarbet requires two types of documents for KYC: proof of identity and proof of address. For identity, submit a clear photo of your Malaysian MyKad (front and back) or the biographical page of a valid passport. For address, a recent utility bill, bank statement, or official government letter dated within the past three months is accepted. Upload documents through your account dashboard — verification typically completes within two to five business days.

No. Solarbet enforces a strict one-account-per-player policy. Each person — identified by name, national identity card number, device, and payment method — is permitted to hold exactly one registered account. Creating multiple accounts, whether to claim duplicate bonuses or to circumvent a self-exclusion, violates our Terms and Conditions. Any duplicate accounts identified will be closed immediately and associated balances may be forfeited.

Click the "Forgot Password?" link on the Solarbet login page and enter the email address associated with your account. You will receive a password reset link by email within a few minutes. Follow the link, create a new secure password, and log in. If the reset email does not arrive, check your spam folder or contact our 24/7 live chat support team for assisted account recovery.

To permanently close your account, contact Solarbet's support team via live chat or email at [email protected] and submit a written account closure request. After identity verification, your real-money account balance will be returned to your registered withdrawal method. Please allow up to three business days for the closure to be processed. If you are closing your account for responsible gambling reasons, we can also set up a self-exclusion instead — our support team will guide you through both options.

Yes. Solarbet covers Liga Super Malaysia extensively, including pre-match and live in-play markets for all league fixtures, cup competitions, and selected friendly matches. Available markets include Asian Handicap, 1X2, Over/Under goals, Both Teams to Score, Correct Score, and First Goalscorer. Odds are updated in real time throughout each match, and cash-out is available on selected live betting markets so you can lock in profits or cut losses before the final whistle.

Return to Player (RTP) varies by individual slot title and game provider. Most slots in the Solarbet library carry RTP figures between 94% and 97%, with some high-volatility titles going higher. The RTP percentage for each game is displayed in its information panel — look for the "i" or "Help" button within the game interface before you start playing. Higher RTP means a higher theoretical return over a large number of spins, but individual session results will always vary.

Solarbet is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your preferred mobile browser, navigate to solarbet.cam, and log in as normal. All features including live betting, live casino, slot games, deposits, and withdrawals are fully functional on mobile. The platform uses responsive design that adapts to any screen size, from a compact smartphone to a tablet, without loss of functionality.

All casino games on Solarbet — including slots, live dealer games, and virtual table games — use certified Random Number Generator (RNG) technology or live dealer operations audited by independent testing agencies. Live casino tables are streamed from professionally operated studios with real dealers, real cards, and real wheels. The integrity and randomness of all games are verified, and game results cannot be manipulated by the platform or by individual players.

Log in to your Solarbet account, go to Account Settings, and navigate to the Responsible Gambling section. From there you can set a daily, weekly, or monthly deposit cap. Once set, the limit takes effect immediately and will block any deposit attempts that exceed your chosen threshold for the period. Reducing an existing limit is instant; increasing a limit requires a mandatory 24-hour waiting period — a deliberate safeguard to help players make considered decisions rather than impulsive ones.

You can request self-exclusion directly from the Responsible Gambling section in your account settings, or by contacting our support team via live chat or at [email protected]. Self-exclusion options include 6 months, 1 year, 3 years, or permanent exclusion. Once active, your account is fully suspended, all marketing emails are stopped, and you will not be able to log in or deposit. Reinstatement after a fixed-term exclusion requires identity re-verification and a mandatory consultation with our support team.

Yes. Solarbet uses 256-bit AES encryption for all stored personal data and TLS encryption for all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only on a strict need-to-know basis. Solarbet does not sell or share your personal data with third-party marketers. Full details on how your data is collected, stored, and used are available in our Privacy Policy at solarbet.cam/privacy-policy.

Several support resources are available to Malaysian players who may be experiencing gambling-related difficulties. Talian Kasih (15999) is Malaysia's national social welfare hotline offering counselling referrals and crisis support 24 hours a day. Befrienders Kuala Lumpur provides confidential emotional support to individuals in distress. GamCare is an international organisation offering free online counselling and guidance for problem gamblers. Solarbet's own support team is also available 24/7 via live chat and email to assist with self-exclusion and responsible gambling tool activation.

If you are concerned about a family member or friend's gambling behaviour, the most important first step is to have an open, non-judgmental conversation about what you have noticed. Encourage them to speak with a professional counsellor — Talian Kasih (15999) can provide referrals to qualified support services across Malaysia. If the person is a Solarbet account holder and you believe their account may be causing harm, you can contact us at [email protected] and our responsible gambling team will review the situation with appropriate sensitivity and discretion.