Solarbet Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by Solarbet ("the Platform", "we", "us", "our") and governs the collection, use, storage, and disclosure of personal data relating to users ("User", "you", "your") of the Solarbet website and associated services accessible at solarbet.cam (the "Website").

Solarbet is an online sports betting and casino platform serving the Malaysian market. All services are delivered in English and all financial transactions are denominated in Malaysian Ringgit (MYR). We are committed to handling all personal data entrusted to us with the utmost care, transparency, and respect for individual privacy rights.

This Policy should be read alongside our Terms & Conditions, which form the complete contractual framework governing your use of the Platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that relates to an identified or identifiable natural person, including name, email address, phone number, date of birth, identity card number, IP address, and financial transaction records.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, correction, deletion, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. Solarbet acts as the Data Controller with respect to all User personal data processed through the Platform.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a binding data processing agreement.
• "Consent" — a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data for a stated purpose.
• "KYC" — Know Your Customer — the identity verification process conducted by Solarbet to comply with applicable regulatory requirements.
• "Cookies" — small text files placed on a User's device by the Platform for the purposes of session management, analytics, fraud prevention, and user experience personalisation.

03 Data Controller

Solarbet is the Data Controller responsible for all personal data processed in connection with your use of the Website and its services. As Data Controller, Solarbet determines the purposes for which your personal data is collected and the means by which it is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our support team using the contact details provided in Section 15 of this Policy. Solarbet will respond to all legitimate privacy-related requests within 30 calendar days of receipt.

04 Personal Data We Collect

Solarbet collects personal data through several channels — directly from Users during registration and use of the Platform, automatically through technical systems as you navigate the Website, and from third-party service providers involved in payment processing and fraud prevention. The categories of personal data we collect are set out in the table below.

Solarbet does not collect or process special category data (such as racial or ethnic origin, religious beliefs, or health data) except where strictly required by applicable law or regulatory obligation, and only with the User's explicit consent where required.

05 Purposes of Data Processing

Solarbet processes personal data for the following specific purposes:

5.1 Account Registration and Management

To create, maintain, and administer your Solarbet account, including verifying your identity, managing your account settings and preferences, and communicating account-related notifications such as password resets, transaction confirmations, and security alerts.

5.2 Payment Processing

To process deposits and withdrawals via supported Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, and cryptocurrency wallets (BTC/USDT). Financial data is processed in Malaysian Ringgit (MYR) and shared with relevant payment service providers solely to facilitate transactions.

5.3 Regulatory Compliance and KYC

To comply with applicable anti-money laundering (AML) regulations, age verification requirements (minimum age 21), and any other regulatory obligations applicable to online betting and gaming operations. This includes verifying the identity and age of Users through KYC document review.

5.4 Fraud Prevention and Platform Security

To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, underage gambling, bonus exploitation, and other conduct that poses a risk to Users or the integrity of the Platform.

5.5 Responsible Gambling Monitoring

To monitor betting patterns and account activity for indicators of problem gambling behaviour, including rapid escalation of wager amounts, deviation from established patterns, and self-exclusion breaches. This processing is conducted in the interest of User welfare and responsible gambling compliance.

5.6 Customer Support

To respond to support enquiries submitted via live chat or email, to investigate complaints, and to maintain records of support interactions for quality assurance and training purposes.

5.7 Platform Improvement and Analytics

To analyse aggregated usage data, identify technical issues, improve platform performance, and develop new features and product offerings based on user behaviour trends. Analytics data is processed in anonymised or pseudonymised form wherever practicable.

5.8 Marketing Communications

To send promotional offers, bonus notifications, and news about new features or events on the Platform — but only where the User has provided explicit consent to receive such communications. Users may withdraw consent for marketing communications at any time by contacting our support team.

06 Legal Basis for Processing

Solarbet processes personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing that is required to perform our contractual obligations to you as a registered User — including account management, bet settlement, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements and age verification obligations applicable to online gambling operators.
• Legitimate Interests: Processing conducted to pursue Solarbet's legitimate business interests, including fraud detection, platform security, responsible gambling monitoring, and internal analytics — provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, informed consent — primarily for optional marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

Solarbet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share personal data with the following categories of recipients where strictly necessary:

• Payment Service Providers: Entities that process deposits and withdrawals on your behalf, including e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow, FPX, and partner Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong). These providers receive only the data necessary to complete each transaction.
• Identity Verification Services: Third-party KYC verification providers who assist Solarbet in validating User identity documents. These providers are bound by strict data processing agreements.
• Fraud Prevention Services: Specialised service providers that assist in detecting and preventing fraudulent activity, account abuse, and money laundering.
• IT Infrastructure Providers: Cloud hosting, cybersecurity, and data storage service providers who process data solely on Solarbet's instructions under binding data processor agreements.
• Regulatory and Law Enforcement Authorities: Where Solarbet is required by law, court order, or regulatory directive to disclose personal data to government authorities or law enforcement agencies.
• Professional Advisers: Legal, accounting, and auditing professionals where necessary for the conduct of Solarbet's legitimate business operations, subject to professional confidentiality obligations.

08 Data Retention

Solarbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

• Active Account Data: Retained for the duration of the account's active status plus a minimum of five years following account closure to comply with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven years from the date of each transaction in accordance with applicable financial record-keeping regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
• Support Interaction Records: Customer support records are retained for three years from the date of each interaction for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained indefinitely to demonstrate compliance with consent management obligations.
• Technical Log Data: Server and access logs containing IP addresses and session data are retained for a maximum of 90 days unless a specific security or legal reason requires extended retention.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints, the data is isolated from active processing until it can be securely destroyed.

09 Security Measures

Solarbet employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit AES encryption for all personal and financial data stored on Solarbet's systems;
• TLS (Transport Layer Security) encryption for all data transmitted between your browser or device and Solarbet's servers;
• Role-based access controls ensuring that employee access to personal data is strictly limited to what is required for each role;
• Multi-factor authentication requirements for all administrative access to systems containing personal data;
• Regular third-party security audits and penetration testing of the Platform's technical infrastructure;
• Fraud detection systems monitoring account activity, login patterns, and transaction behaviour in real time;
• Documented data breach response procedures, including notification protocols in compliance with applicable regulations.

While Solarbet takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security against all possible threats. Users are encouraged to take their own security precautions, including using a strong, unique password for their Solarbet account and never sharing login credentials with any third party.

10 Cookies & Tracking Technologies

Solarbet uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, maintain user sessions, remember user preferences, conduct fraud prevention analysis, and gather aggregated analytics data. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the core functionality of the Platform, including maintaining your login session, processing transactions, and enabling security features. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance and Analytics Cookies: Used to collect anonymised data about how Users interact with the Platform, including pages visited, session duration, and error occurrence. This data is used to improve Platform performance and user experience.
• Functional Cookies: Used to remember User preferences such as language settings, preferred payment methods, and display options, so that you do not need to re-enter them on each visit.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised account access attempts.

11 Your Data Rights

As a User of Solarbet and a data subject, you are entitled to exercise the following rights with respect to your personal data. To submit any request, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

Please note that certain rights may be limited where Solarbet is required to retain or process data to comply with applicable legal and regulatory obligations, including AML and KYC requirements. Where a request cannot be fulfilled in full, Solarbet will explain the reason and the extent to which a partial response is possible.

12 Minors and Age Restriction

Solarbet's services are intended exclusively for persons who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

Where Solarbet becomes aware — through KYC verification, parental notification, or any other means — that personal data of an individual under 21 has been collected, we will immediately take steps to close the associated account, void all related activity, and delete the personal data in question in accordance with our data retention procedures.

13 International Data Transfers

Some of Solarbet's service providers and IT infrastructure partners may be located in countries outside Malaysia. Where personal data is transferred to countries that may not offer the same level of data protection as Malaysia, Solarbet ensures that appropriate safeguards are in place before any such transfer occurs.

Safeguards for international transfers may include contractual data protection clauses, data processing agreements incorporating internationally recognised standard contractual clauses, or transfers to service providers who are certified under recognised data protection frameworks. Where such safeguards cannot be applied, Solarbet will seek your explicit consent before transferring your data internationally.

14 Amendments to This Policy

Solarbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes to this Policy will be communicated to registered Users via a notice on the Platform or by email prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent version of the Policy was published. Users are encouraged to review this page periodically. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how your personal data is being handled, please contact our support team using the details below. We are available 24 hours a day, 7 days a week.